DPVR

Refund policy


Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer, contact us. 

There are certain situations where only partial refunds are granted (if applicable)
- Any item that is damaged even minor scratches or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 30 days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@dpvr.eu.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dpvr.eu

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Selim Commanditaire Vennootschap
Cruyslei 44
2140 Borgerhout
Belgium

Unless you received a faulty item, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance, if not we don’t guarantee that we will receive your returned item.

 

Warranty

Limited Product Warranty

Selim Comm. V. warrants to the original purchaser that your DPVR -branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your DPVR product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period").

  

Remedies

If such a defect arises and a return authorization request is received by Selim Comm. v. within the applicable Warranty Period, Selim Comm. v. will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Selim Comm. v. itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.

 

 

Exclusions and Limitations

Selim Comm. v. does not warrant that the operation of the Product will be uninterrupted or error-free. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Selim Comm. v. . See the Selim Comm. v. terms of service for details of your rights with respect to use of the software and related services.

 

These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Selim Comm. v. that can be identified by an authorized “DPVR” trademark, trade name, or logo affixed to it. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) DPVR products and services other than the Products, (b) non-DPVR products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or DPVR reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the “Made for DPVR” or “Works with DPVR” logos. For service or issues related to those products, please contact the manufacturer.

 

These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Selim Comm. v. , nor does it apply to any cosmetic damage such as scratches and dents. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-DPVR products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Selim Comm. v. , (ii) not in accordance with instructions provided by Selim Comm. v. , or (iii) with improper voltage or power supply.

 

No DPVR reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

 

Implied Warranties

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

 

Limitation of damages

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, Selim Comm. v. SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF Selim Comm. v. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

Governing Law

These Limited Product Warranties shall be governed by the laws of the Antwerp court, BELGIUM , without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.

DPVR - EUROPE

Through continuous innovations, DPVR aims to build the most powerful, user-friendly and revolutionary VR Products and VR business solutions to let everyone enjoy the VR experience.

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